Shipping policy
Shipping Policy — Mawad Bina
Last updated: Sep 15, 2026
Mawad Bina ("we," "our," "us") ships exclusively within the Kingdom of Saudi Arabia. We do not currently offer international shipping.
Order Processing Time
- Orders are processed within 1–2 business days (Sunday–Thursday, excluding public holidays) after payment confirmation.
- Orders placed after 2:00 PM (Saudi Arabia time, GMT+3) will begin processing the next business day.
- During high-demand periods or for made-to-order/bulk MRO items, processing may take longer — you will be notified by email if this applies to your order.
Shipping Coverage
We currently ship to all regions within Saudi Arabia, including:
- Major cities: Riyadh, Jeddah, Dammam, Khobar, Makkah, Madinah
- Other cities and towns via our courier partners' standard network
If your delivery address falls outside standard courier coverage, we will contact you to arrange an alternative.
Shipping Methods & Delivery Times
| Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 2–5 business days | Major cities |
| Standard Shipping | 4–7 business days | Remote areas |
| Express Shipping | 1–3 business days | Where available, additional cost applies |
Delivery times are estimates from the date of dispatch, not order date, and exclude processing time.
Shipping Costs
- Shipping fees are calculated at checkout based on order weight, size, and delivery location.
- [Optional: Free shipping on orders over SAR ___]
- Any customs, duties, or additional charges do not apply since all shipments remain within Saudi Arabia.
Order Tracking
Once your order ships, you will receive a tracking number via email/SMS. You can track your shipment directly through the courier's website or by contacting us at support@mawadbina.com.
Delays
While we work with reliable courier partners, delivery times may be affected by:
- Weather conditions
- Public holidays (Eid, National Day, etc.)
- High order volumes
- Incomplete or incorrect address information
We are not liable for delays caused by circumstances outside our control but will assist in resolving any issues with the courier.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the estimated delivery window, please contact us within 3 days of expected delivery at support@mawadbina.com, and we will investigate with the courier and arrange a replacement or refund as appropriate.
Address Accuracy
Please ensure your shipping address, including building number, district, and postal/national address (if applicable), is accurate at checkout. Mawad Bina is not responsible for delays or non-delivery resulting from incorrect address details provided by the customer.
Contact Us
- Email: support@mawadbina.com
- Website: www.mawadbina.com
This policy may be updated periodically. Changes will be reflected on this page.